Insights · Case Study · AI agent

Supplier Delivery Accuracy Agent

2 min readBy Strahinja Jovanović

How an FMCG operation removed 60 to 80 hours of manual work a month from one morning report

The Challenge

Every morning, someone opened a delivery report and compared what was ordered against what actually arrived. Line by line. Across hundreds of suppliers and multiple fulfillment locations.

It took hours, it happened before anything else could start, and it still missed cases. Worse, when a product was short, nobody could tell quickly whether the supplier had failed to send it, the receiving team had failed to book it, or the master data was wrong. So the supplier conversation became an argument about whose fault it was, held from memory, weeks after the event.

The report was not the problem. The report was accurate. The problem was that a person had to become the report before anyone could act on it.

The Solution

We did not start with a platform. We started with the exact routine that person ran, and automated it faithfully.

The agent reads the daily ordered-versus-delivered report, detects non-delivered products, groups them by supplier and by location, and prepares the communication that used to be typed by hand. Every case it finds is logged, which means the audit trail builds itself.

That audit trail turned out to matter more than the time saved. Once every shortage had a cause attached, supplier failures separated cleanly from internal receiving and master-data problems, and the supplier conversation stopped being a debate.

The Results

Key results

  • Supplier delivery accuracy went from roughly 70 percent to 92 percent, across every product category
  • 60 to 80 hours of manual checking eliminated per month, in production
  • Supplier failures separated from internal failures, with a case-level audit trail
  • The morning routine now starts with a short list of exceptions instead of a full report

What you can apply

Start with the report your team processes by hand every morning. Automate it faithfully, log every case, and let the audit trail show you where the real problem lives. Do not start your AI journey with a moonshot. Start with the report someone opens every morning.

About this project

  • Service: AI agent build, supplier operations
  • Industry: FMCG and q-commerce
  • Scale: Hundreds of suppliers, multiple fulfillment locations
  • Duration: 60 days from first build to running across every product category
The decision this leaves you with

Start with the report your team already processes by hand every morning, not with a moonshot.


Want this run on your numbers?

The Cash Scan turns your own data into four documents in seven days: where your working capital is sitting, which SKUs are costing you sales, and your planned media budget translated into required units by week. $1,500, credited in full against the Sprint, and findings in seven days or you do not pay.

See what the Cash Scan includes Free calculator first


← All insights and case studies